External Tool:
Canopy Customer Support Information Tool
Description
The purpose of this external tool is to provide Canopy Customers with a
convenient yet effective method to collect pertinent information from the Canopy
Network Updater Tool and Canopy Network Elements for the purposes of submitting
to the Canopy Customer Support Team. When executed, the Tool will generate a
Zip file that contains:
- Current Canopy Network Updater Settings and Logs.
- Status, Event Log and Configuration Web Pages for any
Network Elements that are selected.
The zip file can then be emailed to the Customer Support team, who can
use the information contained in the zip file to aid in resolving field issues.
Features
The External Tool for collecting customer support information supports the
following options:
- Attach the current CNUT Preference File.
- Attach the current CNUT Network Archive File.
- The archive file
provides contextual information on the Hierarchy of the Network Elements.
- The Tool maintains the security
of the customer network by removing all Password information from the
Network Archive file.
- Attach the current CNUT Event Log File.
- Attach the Status/Event Log and Configuration Web Pages
of Selected Network Elements
- The Tool extracts Web
Pages for all Canopy Elements, either directly (through IP Address), or
via the AP LUID proxy (For Subscriber Modules that are not directly
addressable).
- The Element Types
supported are: Access Points (AP, APAS), Backhaul Modules (BH, BH20,
Master/Slave), Cluster Management Modules (CMM), Subscriber Modules (SM)
Specific Operations
- Generating a Report File involving several Network
Elements in a CNUT Network Archive.
- Select the Network
Elements from within the CNUT Tool. (Note: The larger the number of
Network Elements that are selected, the longer the Tool will have to
execute. This will also result in a larger zip file)
- Launch the External
Tool.
- If desired, change the
default CNUT File attachment options.
- Click the "Run
Now" button, the Tool will generate a zip file. (The following are
the steps that the Tool takes to generate the zip file)
- The Tool will attach
the current CNUT Preference File to the Zip File.
- The Tool will load the
current CNUT Network Archive File.
- All password
information will be removed from the Network Archive File before it is
attached to the Zip File.
- The Tool will attach
the current CNUT Event Log File to the Zip File.
- The tool will iterate
through all the selected Network Element's and process their Web Pages.
- If the Element is
directly accessible via IP Address, it will collect the web pages via
the Web interface (e.g. http://ipaddress/status.html), and
attach them to the Zip File.
- If the Element is a
Subscriber Module without a directly accessible IP Address (e.g.
AP:[169.254.253.10].LUID:[002]) the tool will set the current LUID in
the Access Point, access the Subscriber Modules web pages via the
Proxy address (e.g. http://ipaddress:1080/status.html), and
attach them to the Zip File.
- When completed, the
Tool will display a Message Box indicating that is has completed
generating the Report File.
- Extracting and Viewing the Contents of a Report File.
- The report file is just
a simple zip file. Extract it to a folder in your filesystem.
- For a formatted view of
the report, open the file (index.html) in a Web Browser.
- A frames page with 3
frames will be displayed.
- The Top Left Frame
indicates the items that are contained in the report. This includes the
Attached Configuration/Log files as well as the list of Elements that
were selected.
- When an Element is
selected, the Bottom Left Frame will contain a list of web pages that
can be viewed for the Element.
- The Right Frame (The
Main one) will provide a view the file that is selected by the left
Frames).
- The attached Network
Archive File (*.net) can be opened using the Network Updater Tool).
GUI
External Tool Sample Screen Shot:

Generated Report Sample Screen Shot:

Supported
Device Types
This
tool supports Canopy Devices (FSK and OFDM) only, excluding all other devices
such as WiMax (PMP320 AP/CPE), Orthogon
PTP devices.